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| General terms and Conditions of Sale |
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I. Online Shopping
1.1. We have taken great care in presenting the products on our website as accurately as possible. However, the images you see will depend on your monitor s display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise.
1.2. By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full. If the Billing details for your order are the same as your Delivery address details, by placing an order on the website you confirm that you are the person referred to in the Delivery address details. Otherwise, by placing an order, you confirm that you are the person referred to in the Billing details.
II. Acceptance of your Order
2.1. Shortly after you have placed an order with us, an email will be sent to you acknowledging the exact details of your order. This email is not an order confirmation or order acceptance from Eat French Food.
2.2. Order acceptance and the completion of the contract between you and Eat French Food will take place when your order is dispatched.
Non-acceptance of an order may be a result of one of the following:
The product you ordered being out of stock
Our inability to obtain authorisation for your payment
The identification of a pricing or product description error
The identification of a delivery address error
2.3. Once your order has been placed, cancellations or modifications will not be accepted.
However, in exceptional situations, we will try to honour your requests for changes. A £ 5.00 fee will be charged in the event we are able to effect your change or cancellation.
In no event can a change be made once your shipment has been accepted by the shipper.
III. Pricing Policy
3.1. Shipping is from our office on in London. Shipping charges, which are payable by our customers, are extra, and vary by destination. For further information, feel free to contact us.
IV. Payment at time of order
4.1. All on-line purchases are subject to immediate payment using credit cards. We are unable to offer any discounted terms.
4.2. Please pay attention to detail when giving us your account information. Make sure to give us your account number and the expiration date. All information should be provided in the proper field. Please double-check it for accuracy and completeness. Otherwise we will be unable to process your request if you do not enter it in the right place. Please see our Privacy Policy Statement (below) so that you may understand how this information is treated.
4.3. All on-line purchases are calculated in Pound Sterling (£).
If your payment is made in a different currency, your final cost will depend upon the rate at which your bank card company exchanges your currency for the Pound Sterling and any additional fee charged for such exchange by your bank card company. The exchange rate may be fixed by your bank card company on a day other than the day on which you request product. Invoices are available upon your request. We recommend that you download and print this documentation for your records.
V. Product Availability
5.1. We feature products on our website that have been carefully selected for Online Shopping.
5.2. Once an item is sold out it will be taken off the website at the earliest opportunity. All items are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item, it will be only made with the customer s prior consent.
VI. Delivery of products
6.1. Product shipping
6.1.1. Our sealed parcels are specially prepared by Eat French Food for shipping. They are tamper-resistant and well-suited for normal handling by our shippers.
6.1.2. The accuracy of the shipping information you provide is crucial in making sure that the products you request can be delivered in the normal course. This ensures that our customers can enjoy our products for the full extent of their shelf life. Eat French Food cannot be held responsible for returns occasioned by incomplete or erroneous delivery instructions.
6.1.3 After we confirm your request, we will fill it to the shipping services we use regularly with delivery instructions to your designated delivery location. All reasonable efforts will be made to assure prompt delivery of your order. Although we can assure delivery to the proper location, it is up to you to verify receipt with the delivery service. Failure to identify properly to the shipper problems upon delivery may result in your inability to pursue a claim. Most of our shippers require a signature upon delivery. Once the product is delivered, we cannot be responsible if it is lost or damaged from the environmental conditions in which it is left or that develop after its delivery.
6.1.4. The Logistics Centre for the preparation and shipping of the orders is at the following address:
Eat French Food, Flat 7, 68 Grange Road, W5 5BX London
6.2. Shipping time
6.2.1. Delivery times depend on the country of destination.
London : 1 day
Uk Mainland (Scotland, Wales, England): 3 days
Guernsey The whole island : 3 days
Jersey The whole island : 3 days
Ireland The whole country : 3 days
6.2.2.
In London, deliveries are made Monday through Friday.
We can delivered in London the week end, for more information please contact us.
Deliveries to the other destinations are made Monday through Friday. We don't delivered on Saturday and Sunday.
6.2.3. Eat French Food will not be responsible for delays caused by events beyond its control, including strikes, natural disasters, or terrorism.
SHIPPING MAY TAKE LONGER DURING BUSY HOLIDAY SEASONS (CHRISTMAS, VALENTINE S DAY, AND EASTER).
To assure the quality of our chocolates we offer two days deliveries, your request will be processed in the order it was received.
VII. Complaints
7.1. Eat French Food prides itself on its high level of products and its service. If you have a criticism or a complaint, please contact us at once. We will work hard to make you happy, but need your help in order to do so. Customers receiving a parcel from us should inspect it upon receipt to make sure it is consistent with the order and that there are no obvious flaws. Damage claims should be clearly recorded, dated and signed on the delivery invoice.
7.2. All claims must be made within 48 hours of product delivery. Claims received by Eat French Food after longer delays may not be honoured. Claims should be sent to our Customer Service Department, by email or by postal service offering proof of delivery of the parcel to Eat French Food. The address for claims is as follows:
Flat 7, 68 Grange Road
London W5 5BX
United Kingdom
Email: contact@eatfrenchfood.com
7.3. All claims must be motivated and accompanied by an explanation of the problem, as well as the damages occasioned thereby. After an analysis of the situation, MDC at its own discretion will determine the appropriate remedy, including a refund of payment or a reshipment of product.
7.4. EAT FRENCH FOOD SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE OF CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMIT, LOSS OF PROFITS, REVENUE OR OTHER BENEFITS ARIASING FROM OR RELATED TO A BREACH OF THIS AGREEMENT, OR FOR CLAIMS AGAINST YOU BY ANY THIRD PARTY.
VIII. Returns
8.1. Returns will be accepted by Eat French Food only upon its prior express formal agreement and in no case more than 48 hours after delivery to a recipient.
8.2. Where Eat French Food accepts a return in the case of an obvious flaw or the nonconformity of the products delivered with an order, Eat French Food will allow the free replacement of the product or the return of the amount paid by the consumer. By accepting such, the consumer and any other party involved therewith (including the purchaser, where the consumer has received the Eat French Food product as a gift), agrees to waive any additional claims it may have, including for interest and other payments.
IX. Privacy
9.1. You acknowledge and agree to be bound by the terms of our privacy policy.
X. Warranty
10.1. Eat French Food guarantees the quality and freshness of its products from the time they leave our boutique in London, so long as they are handled and stored as recommended by the materials that accompany each shipment.
10.2. EXCEPT AS SET FORTH IN THIS SECTION, WE MAKES NO EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES WITH REGARD TO ITS PRODUCTS, INCLUDING ANY WARRANTIES AS TO THE FITNESS OF ITS PRODUCTS FOR A PARTICULAR PURPOSE. ANY SUCH ADDITIONAL WARRANTIES HEREBY ARE DISCLAIMED.
XI. No Resale
When you order product from us, if you are a consumer, you agree that it is for personal use (by you or other individual(s)) and that it will not be resold by you.
Note: the photos of our website are not contractual.
Thank you for shopping with us.
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